APRIL 3 Meeting
- Kelly Hagan, Chapter 7 Trustee in Traverse City, Michigan and former NABT President
- Gary Seitz, Chapter 7 Trustee in Wilmington, Delaware and current NABT Board member
Q: I am interested in learning how other Trustees are handling Pro Se Debtors and submission of the required documents. My office staff are working remotely and receiving paper documents in the mail is difficult
A: Kelly has a procedure to send letter to debtor requesting info. So far, she has had good luck working with them. She uses a scanner to access documents. Gary has had more dismissals with his experience with pro se debtors. Some had difficulty getting access to mail, etc. He will accept pictures of documents as needed. They should be encouraged to black out private info.
Q: In using the video conference has anyone had any experience in requesting the debtor to perhaps move around their residence? For instance, Gary, are those framed prints behind you original limited editions? Jason, are those baseballs on your desk signed by "Babe Ruth" or "Moose Skowren" from the earlier Washington Senators?
A: Gary has not done that yet, however, he noticed what appeared to be a valuable artifact, but it ended up not being his house.
Q: Do we know if there is an announced end date for telephonic meetings that is currently in place?
A: May 10th
Q: How do you keep 341(a)'s moving quickly?
A: Kelly has been lucky. She sent notices to everyone asking what they had access to meet remotely. Her meetings were in 10-minute increments. With zoom, you can place people in a waiting room. Gary likes the waiting room feature where he can pull people into a room; very efficient.
Q: Following the same as to bulk docketing, were you able to docket through your software as usual?
A: Gary worked with clerk's office to make sure it was acceptable to them. They were able to work with the software to do bulk filings with a pdf notice and all the info needed. Gary worked with clerk's office to make sure it was acceptable to them. They were able to work with the software to do bulk filings with a pdf notice and all the info needed.
Q: How are numerous calls being handled when arriving at one time for their meetings? For example, if 5 meetings are scheduled for 9 A.M., perhaps as many as 10 calls (or more) coming in at one time. Also, are calls for the 9:30 meetings interrupting ongoing meetings (again, this is by telephone meetings).
A: You can mute and unmute people, but there can be issues unfortunately.
Q: I will be using Zoom and the waiting room, and although I know Zoom allows you to add a telephone line, have you or anyone else used Zoom and then for cases involving the interpreter service, used the telephone conference? .. and have either of you tried conducting a Zoom meeting and then calling the interpreter on the conference line?
A: Gary uses his cellphone to conference in the interpreter so the interpreter can hear via speaker phone. He hasn't does it yet, but that is his plan.
Other Suggestions/Comments from Attendees
- I did my meetings telephonically, and the debtors and their counsel were instructed prior to the meeting that when they join the meeting, they should mute their phones and wait for their case to be called. With a couple of exceptions, it went just fine.
- I will also be using Zoom but will be recording only to my computer.
- Zoom has a way of adding a line -- another $100 per month.